Pre-Trip Payment and Cancellation Policy
Cancellations outside of 45 days are assessed a $100.00 per person cancellation fee. Please be aware that within 45 days of arrival, packages are non-refundable. If guests must cancel between 15-45 days prior to arrival, a 75% credit will be available at the club for their use anytime within one year of cancellation. Any cancellations received less than 15 days before arrival are non-refundable and have no club credits unless you are able to find a replacement for the booking. Cancellation insurance is recommended if there are possible problems with your vacation dates.
Southern Cross Club Package Rates and Refund Policy
Southern Cross Club works hard to provide the best possible value for you and your holiday, which is why we have consistently been rated one of the top dive and fish resorts in the Caribbean. It is our greatest hope, indeed, our reason for being, that you have a fun, relaxing, and fulfilling time with us. Whether you are a diver, fisherman, or just enjoy sitting on the beach, we want your holiday to be a wonderful experience. In the unlikely event you have to depart early, or if you do not utilize your pre-paid activity package, the following information outlines our refund policy.
How our (activity) packages work:
Southern Cross Club offers dive, fish and vacation packages. Generally speaking, the longer you stay the lower the cost of nightly room and board. In addition, if you buy a dive or fish package when you make your reservation, the cost of diving or fishing is much less than if you buy your diving or fishing at the Club a la carte.
Southern Cross Club offers fishing packages and 2 or 3 tank per day dive packages. There are some special dives for which a surcharge is added, such as night dives, dusk dives, or trips to the Tibbett’s. Fishing packages include one flats fishing session per day valued at $200.00 ala-carte (does not include rod rental or tackle). When you buy a fishing package the cost of a flats fishing session is much less, similar to the diving example above. If you wish to swap pre-paid diving credits for equal value fishing credits, or vice versa – no problems.
How our early departure refund policy works:
If you have to depart the Southern Cross Club early for any reason we offer a credit of 20% of your unused pre-paid package. We hope this will give you reason to return to the Club. Any charges outside of the pre-paid package (i.e. bar or gift shop purchases) cannot be used as a credit towards your unused deposit and must be paid in full at checkout. This credit will be good for up to one year after the day of your departure. Please make sure you receive a SCC Credit Card when you check out.
Refunds on unused portions of prepaid activity packages:
Sometimes a guest may not be able to fulfill all of the diving or fishing that is pre-paid in a package. If you miss a day of pre-paid diving or fishing because of weather, or health or just because you want to take a day off, you have a few credit options available:
You can trade a fishing trip for diving or dive instruction, or vice versa. For example, if you were unable to participate in one of the morning 2-tank dive trips included with your dive package, you have a credit for a morning 2-tank dive, or activity of equal value (diving, dive instruction or fishing). You can use this credit at any time during your stay. The credit is valid only for fishing or diving outside of pre-paid package activities.
the unlikely event Southern Cross Club has a problem (i.e. mechanical failure) and you are unable to use any part of your activity credit (diving or fishing) then you are due a refund for the value of the diving or fishing you missed. The refund will be the dollar amount you paid in your activity package. This refund will be sent to your home from our U.S. office. If you have any questions about our packages or refund policy, please feel free to ask the Club’s management.
If you have any questions about our packages or refund policy, please feel free to ask the Club’s management.
Thank you for your visit and interest in the Southern Cross Club.
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